User management

The Users menu allows you to configure users and their access levels to your account. You can have multiple users with different permissions and different access restrictions in your account.

Users can be native to your account or external — users that are native to a different account yet can switch to your account to take advantage of single sign-on.

Native users

As the title indicates, native users are users native to your customer account. These users are "tied" to your customer account, and the admins of your customer account have full control over their access. There are three levels of access permissions associated with native accounts:

• User — users are non-privileged accounts that can only monitor your customer account and are not allowed to make any changes affecting your sending (for example, add domains, change domain settings, manage suppression lists, or webhooks). This type of account is usually assigned to analysts.
• Admin — admins are privileged users that can fully control the account. They manage users, domains, webhooks, and generally have unlimited control over the account. You should ensure only people who need full control have this access level.
• Partner — this role is exclusive to partner customer accounts and is intended for users that manage the partnership. Users with a partner role can only access the Partner section of the user interface to see referred customers, commissions, and payouts.

External users

External users are users that are native to a different Omnivery customer account but have been invited to join your customer account — for example, an agency helping you manage your account. You can invite external users and revoke their access at any time.

When you invite an external user to join your account, you must select the role they will receive in your account. The roles are similar to native users — user or admin. An external admin user will have certain limitations imposed to prevent third-party admins from tampering with your account. The limitations include:

• not allowed to add, edit, delete, or invite users
• not allowed to add account-level API keys
• not allowed to edit customer account details
• not allowed to delete domains

To ensure both parties are aware of being invited to manage an account, the invited user must confirm they accept the invitation. Only once the invitation is accepted will the invited user be displayed in the list of external users.